Help

The Biggest Loser Club is an online weight loss program designed to help you lose 0.5-1kg (1-2lb) per week.  You can find out more about the program here.

If you have any questions about The Club that you can't find the answer to on this website, please don't hesitate to contact support.

The menu plans on The Biggest Loser Club have been created by dietitians and nutritionists and provide you with all the energy and nutrients you need to achieve your weight loss goals.

The Biggest Loser Club's exercise programs were created by elite personal trainers from around the world. The programs are designed to help you achieve your health and fitness goals over a six to 12 week period and they increase in intensity.

In the beginning, it may seem as though The Biggest Loser Club is quite time consuming but once you get familiar with the site you'll find it's actually very easy! Simply jump on each day and check out what you should be doing in My Program and fill in your food and exercise diary. There are also some great time-saving features, such as 'combos', to help you to keep your diary.

Once you get started, you may just decide you want to spend more time on the site to see your progress in My Results.

The Biggest Loser Club is an online program with many tools to help you achieve your goals in weight loss. Your program is designed for you personally and you will follow this on your own.

Yes, you can change your exercise plan at any time by selecting the relevant option under My Profile.  You will automatically be put into week 1 of the new program.

You can change your menu plan at any time in My Profile. Your menu plan will then update immediately.  Switching between the different menu plans will allow you to include more variety in your diet so we encourage you to do this from time to time.

If you have missed a week or would like to return to a previous week of your program, menu plan or exercise plan, you can use the reset feature to set your preferences back to an earlier week.  This is done through My Profile and each option is able to be adjusted individually. So for example, you can be on week 4 of your program but week 3 in the menu plan and week 1 of your exercise plan. If you would like all the options to go back to the same previous week, you will need to change each option one at a time.

Here are the links to make these changes:

Reset your program.  This affects your weekly tutorials.

Reset your menu plan.

Reset your exercise plan.

Your weight and fitness goals can be updated in My Profile.

The Exercise Library on the The Biggest Loser Club website contains videos and photos of more than 500 exercises, including techniques and tips on how to perform the exercises correctly.

If you require any further assistance, please don't hesitate to contact support.

Your daily calorie target is based on your Basal Metabolic Rate (BMR) which we calculate using the Harris-Benedict equations. These equations take into account your height, weight, age and gender. In addition to this, we also consider your daily activity level.

If your goal is to lose weight, we then deduct a certain portion to achieve the ‘negative energy balance’ required for weight-loss. Negative energy balance means your ‘energy in’ is less than your ‘energy out’. Or in other words, you’re using more energy through everyday activity and exercise than you’re consuming through food and drink.

You’ll find more about BMR and the Harris-Benedict equations at Wikipedia.

Yes, you can increase or decrease your calorie target.

We do not advise that you drop your calorie target by too much, especially if you are also doing a lot of exercise.  If your goal is to lose weight and you feel that your calorie target is too high, you could try reducing it by a few hundred calories but remember you do need to eat to lose weight!  If you reduce your calorie target by too much, you're likely to feel deprived, hungry and possibly irritable too.  The Club's daily calorie target gives you room to include some indulgences occasionally, making weight loss more manageable and realistic. 

If you increase your calorie target over what has been suggested, you may not lose weight as quickly or you may even put on weight.

You can change your calorie target in the My Profile section.

If you eat more calories in a day than suggested, just start again immediately from the very next meal.  The more consistently you follow your eating plan the quicker you’ll get results and feel better.

That said, it’s normal to have a few days when you go over, so keep everything in perspective. You could always do some extra exercise to balance things out.

And remember: it's what you do most of the time, not some of the time, that counts.

Yes, certainly use some of them but if you eat most or all of them and your goal is to lose weight, your weight-loss will be slower.

The calories you burn through exercise come in handy when you need an occasional treat or are eating out. That said, if you regularly trade them for food, it’s best to spend them on healthy options, such as fruit, wholegrain breads, low-fat dairy products, nuts or other nutrient-rich such as avocado and olive oil.

This depends! Alcohol dilutes your willpower and is likely to increase the chance of overeating. It is also high in calories but low in nutrients.

If you drink alcohol, you need to increase your exercise to burn off the extra calories. Look up your favourite drinks in food search and see how much walking you need to do to burn them off.

According to guidelines set by the National Health & Medical Research Council (NHMRC), the maximum daily intake of alcohol recommended is 4 standard drinks a day for men and 2 standard drinks a day for women with 2 alcohol-free days each week. That said, it’s very hard to stick to your daily calorie target if you drink to this extent.

Also keep in mind that a drink isn’t always a standard drink – it’s usually more. Check out this standard drink guide (PDF 273 KB) from the Australian Government’s Alcohol Guidelines website.

Eating breakfast every day will rev up your metabolism and provide plenty of energy and vitamins to power your muscles and brain.  It is a habit you can get used to but you may need to start by packing breakfast in your lunchbox and taking it to work to eat a bit later in the morning.  If you stay at home, you could have it for morning tea.  It also helps to eat dinner a bit earlier in the evening so your body wakes up hungry.

Another good tip is to do some exercise before brekkie – there’s nothing like a brisk walk or cardio session to work up an appetite!

If you feel you need additional support outside The Club, you could consider:

• Your GP – for a monthly check-up and weigh-in
• An Accredited Practising Dietitian (APD) – if you’re finding it difficult to change your eating habits
• A personal trainer – if you’re struggling to motivate yourself for exercise ask about options for personal training next time you're at the gym

If you have any further questions that aren’t answered in this help section, you can also contact us and we’ll do what we can to help. Please note that it can take up to 3 business days for us to respond.

The Fast Track Challenge is an intensive 8 week program created by Biggest Loser trainer Richard Callender.  You will be given a menu and exercise plan to follow each week and you will also have access to weekly video blogs, online meetings and chat sessions with Richard and special Leaderboards just for Challengers.

The menu plans are set to 1200 calories per day which is designed to kickstart your weight loss or give you a boost.  The menu plans may require some modification if you have any special dietary requirements.  It’s important that you follow our guidelines for rapid weight loss if you are not following the suggested menu and we encourage you to use the diary to ensure you are meeting all your nutritional requirements.

There are two options to choose from – a home program and a gym program and each program has three levels – beginner, intermediate and advanced. 

For the home program, you will need a set of dumbbells and Richard also recommends wearing a heart rate monitor during your workouts to accurately measure how many calories you are burning.

You will be allowed one rest day per week and each Saturday is a surprise session which will be posted on the website and Facebook the day before.

If you have any pre-existing injuries, the exercise plans may not be suitable for you and should be discussed with a medical professional for advice.

The Challenge is not suitable for pregnant women, adults over 65 years of age or those under 18 years of age, those with type 1 diabetes, those taking medication for type 2 diabetes, those with heart disease, pancreatitis, renal disease, psychosis, porphyria, hepatic disease or similar conditions.

It is a good idea to discuss the program with your doctor before you start.

If you are breastfeeding, you can follow the Challenge but you will need to be on a higher calorie intake each day.  You will need to select our Simple Weight Loss menu as well as the additional baby bonus calories.  Please take a look at the guidelines for breastfeeding mums on the Challenge.

If you have purchased the Fast Track Challenge program, please make sure you have updated your program preferences in the My Profile section to be on the Fast Track Challenge program.  Once you have changed this setting, you will see all the information for in the My Program section.

Your results will only appear on the Fast Track Leaderboard if you are signed up for the current Fast Track Challenge. 

If you are definitely signed up for the Challenge, please make sure you have recorded an official weigh-in each Sunday during the Challenge, including one for the Sunday before the Challenge started.  This is your starting weight for the Challenge. 

If you need to add a weigh-in for a previous date, please go to My Diary, select the date on the calendar on the left hand side of the page and then use the links at the top of the page to enter your weigh-in.

The Biggest Loser Club has a range of different membership plans which vary in cost depending on how long you want to commit to the program. 

To see the list of available plans, please click here.

It depends on the length of the membership plan you chose. You can view your term start and end dates in the My Account section.

Please note that most of our membership plans auto-renew, so be sure to contact support before the end of your membership term if you wish to avoid further fees.

Your personal information is confidential and is governed by our Privacy Policy and the Terms and Conditions of this website. 

You can view the list of available membership plans in My Account and select and save a new option if you wish.  Your new payment plan will take effect on your next renewal date after your current subscription has been fulfilled.

You can cancel your membership to The Biggest Loser Club by contacting support via email. Please give at least one business days notice prior to your next payment date to avoid further charges.

Yes, you can access The Biggest Loser Club from internet-enabled smart phones such as the iPhone and Android-based devices. Our mobile site gives you access to your diary, menu plan, exercise plan, weekly tutorial and the much-loved food and exercise search. Go to biggestloserclub.co.uk/m on your phone to get started.

The first thing to do is confirm that you’re a member of The Biggest Loser Club. Only members who have registered through this site and paid the appropriate membership fees will be able to log in.

Once you’ve confirmed that you’re a member of The Biggest Loser Club, please check that you’re logging in using your email address and password, or your nickname and password.

If you’ve forgotten your password, please click here for a reminder.

If the problem persists, please email us to report the issue.  Try to give as much detail as possible to help us troubleshoot.

The The Club website uses Flash in many places and if you don’t have it installed, several areas of the site won’t work effectively.  To download the Flash Player, visit the Adobe website and follow the prompts from there.

If you already have the Flash Player installed and are still seeing the ‘Download’ message, check that your Flash Player is enabled.  To do this in Internet Explorer, go to ‘Tools’, select the ‘Manage Add-ons’ option and then ‘Enable or Disable Add-ons’.  Look for the ‘Shockwave Flash Object’ in the list and change it to enabled if it is disabled.

If, however, the Flash Player is enabled and you’re still seeing the ‘Download’ message, please email us to report the problem.  Try to give as much detail as possible to help us troubleshoot.

Oops! Errors occur from time to time, and if you get this message, we ask that you contact us and quote the error number displayed on the message.

The best way to do this is ‘Copy’ it from the web page and then ‘Paste’ it into the contact us message. To copy, you select the relevant text and click ‘CTRL + C’. To paste, you click ‘CTRL + V’.

The diary's calendar is set by your computer clock, so if it's showing the wrong date, it's likely that your computer is also. If you adjust your computer clock so it's displaying the correct date and time, it should fix your diary issue.

The menu plan print manager users a popup so if you're running popup blocking software, it may be causing the issue. Please make sure your popup blocker is set to allow all popups from biggestloserclub.co.uk

You can change your starting weight or measurements by following these steps:

1. Go to My Diary
2. Use the calendar on the left hand side to find the date you started your program; select that date.
3. Towards the top of the page you will see a message that says 'This is your starting weight'. Click the link beneath it which says 'View or edit results'. A popup window will appear where you'll be able to edit your starting weight and/or starting measurements.

You can add food and exercise to your diary by clicking on the 'Add a food or exercise' link on the My Diary page.  Then simply search for each food and exercise one at a time using keywords, select the best match from the results and then adjust the portion size/duration before clicking 'Add to diary'.

For further tips and ideas on how to use your diary, please check out the diary help guide.

The The Club database is very extensive however, occasionally you may not be able to find the food or exercise that you are trying to enter in your diary.  If this happens, please email support with the details of the food/exercise you could not find and we will then do our best to get this item added into our database for you.

In the meantime, you may want to use the "Express entry" or "My Foods" options to add this item to your diary.  If you have an idea of how many calories the food contains or the exercise burns, you can add it in as an "Express entry".  If you have the nutrition information for the food item, you can add this as a "My Food" and then you will be able to search for it in your diary like any other food.

Yes, if you will continue to have access to the Internet then you can definitely keep using The Biggest Loser Club during your travels.